IT Service Desk Representative

About Cofano

At Cofano, we are at the forefront of innovation in the logistics sector. We develop advanced software solutions that assist companies in optimizing their logistical processes and achieving successful growth. Our young and dynamic team of professionals collaborates to deliver value to our customers and contribute to the expansion of our company.

Job Description

Cofano is seeking for a motivated and enthusiastic Service Desk Representative who, alongside his of her colleagues, ensure that both existing and new customers can make optimal use of our products and drive continuous product improvements.

In this role, you will be responsible for supporting and guiding customers in using our logistics solutions. You enjoy delving into the technical and functional aspects of software and understanding how end-users want to utilize it. Your daily tasks will primarily involve responding to inquiries, investigating and troubleshooting issues, and guiding customers through implementation processes. For issue resolution, you will directly collaborate with the development team.

Key Responsibilities

  • Proactively monitor and respond to customer queries and incidents through various channels (telephone & ticketing system).
  • Provide support during customer implementation processes.
  • Translate feature requests and bugs, and report progress to customers.
  • Collaborate with the development team to drive product improvements.

Profile

  • Excellent communication skills in Dutch and English.
  • Interest in logistics and supply chain processes.
  • Willingness to travel to our office within a reasonable distance from Dordrecht.
  • Proficiency in additional languages such as German and/or French is a plus.

What We Offer

  • Competitive salary and travel allowance.
  • Flexibility in work arrangements.
  • Opportunity for growth into the role of Implementation Manager or Product Owner.
  • An inspiring and informal work environment with a focus on professional growth and team spirit.
  • Modern office within 5 minutes walking from Dordrecht Station!

Coffee?

At Cofano, we believe that quality and attention are very important, therefore, we would like to get to know you first. In order to plan an appointment, you can fill in when you would like to meet up down below.

Prefer direct contact? You can always call us: 085 44 44 534.

Servicedesk

085 - 44 44 532

Office Dordrecht
Burg. de Raadtsingel 93C
3311 JG Dordrecht
The Netherlands

+31 (0)85 - 4444 530

Office Enschede
Capitool 9 
7521 PL Enschede
The Netherlands

+31 (0)85 - 4444 531